Position Summary

This position will serve as the communication hub for Aquarium operations in a professional and courteous manner.  This role will also deliver a positive guest experience, by providing accurate information in the most efficient way possible .

Duties & Responsibilities

• Maintain the St. Louis Aquarium sales point inventory.
• Coordinate with the Marketing and other departments to ensure Will Call tickets are at the box office.
• Assist the management team with the procurement of supplies.
• Assist the Executive Director.
• Manage invoice approval process
• Manage access card programming; ensure blank access cards are stocked at all times
• Adhere to company policies and procedures.
• Answer all phone calls for both the St. Louis Aquarium and the St. Louis Wheel.
• Transfer calls as appropriate.
• Answer general questions in a timely and accurate manner, keeping guest relations as a top priority.
• Utilize web-based software to keep track of all incoming guest emails and respond in a timely manner.
• Maintain an inventory of office supplies and place replacement orders as needed.
• Serve as main point for in-house radio communications, including general staff inquiries and emergency response.
• Keep up-to-date with all new animals within the Aquarium.
• Distribute incoming US mail, delivery and courier packages. Place correct postage on outgoing US mail and have mail ready for pick-up by the designated time each day. Manage vendor relationships with other delivery and courier vendors.
• Create daily operations report to inform staff of projected attendance, events, and other happenings which would affect Aquarium operations.
• Assist staff members with preparation of materials that can be efficiently handled at the reception desk. May include database input as well.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required .